What Is Effective Business Communication Commerce Essay

What Is Effective Business Communication Commerce Essay It is hard to imagine a world without communication. From humans to ants, communication is vital for functioning. Hence its importance in business cannot be undermined. According to Murphy et al it is the life blood of any business (Murphy et al, 2009). Without communication it is very difficult to get your point across or to make a difference. To some the skills of communication come naturally while to others it needs a lot of practice and learning. Luckily effective communication techniques can be mastered if one puts his mind to it. Communication has many realms to it. Though ancient communication gave more importance to written and oral, now days, along with that, non-verbal communication has also gained precedence. With the advent of new technologies frequently, the means to communicate is constantly evolving. This makes it essential to keep up with the pace of change. In todays volatile and highly dynamic work atmosphere to have good communication skill is important to survive and climb the ladder of success. It is essential to understand business communication and its practices thoroughly before venturing on to actual practice. Stages of Communication Effective communication can be divided into a few distinctive stages. These stages are not absolute and can change from one situation to another. Every communication starts with an idea that forms inside the sender. The sender then converts this into a communicable message. This can be either oral or written. This is encoding. The sender then picks a communication channel to deliver the message. The channel used depends on various factors like what is the location of the receiver, is there a requirement for a permanent record or is it casual, what is the size of the audience, how soon should the message reach the receiver, how complex is the message etc (Krizan et al, 2008). The receiver at the other end received the communication. This process can be referred to as decoding. Here listening skills and comprehension plays a very important role. If the communication is unclear it is the duty of the receiver to ask the necessary questions and clarify it. If a response is expected from the receiver by way of a reply or action, the receiver has to carry that out. The sender can explicitly ask for a response if necessary. The response is as important as the initial communication. The message send by the sender and the response of the receiver depends not only on the words and medium used but also on the non-verbal aspects of the process. Verbal Vs Non-Verbal Communication Business communication can be broadly divided in to two verbal and non-verbal. Both forms are highly important to make the communication effective. The way these two are handled could make or break relationships. Non-verbal communication generally refers to eye contact, facial expressions and elements, posture, gestures and tone of voice (Stuart et al, 2007). It can also be stretched to include etiquette. Though many times difficult to understand, non-verbal communication is considered to be of great importance in communication and most times it is given more credence than verbal communication. If the person is saying one thing and his expression and body language another, it is most likely that people will go with the non-verbal aspect of the conversation. This is a very common fact and need to be considered and understood while communicating. Again with non-verbal communication, culture plays an important role. What is considered a gesture of goodwill or an acceptable habit in one country may be considered offensive in another. For example chewing gum in public is considered to be rude by the Dutch while it is a common practice of the Americans. Similarly when Westerners consider staying silent during a meeting as rude and a sign of being ignorant, the Japanese consider it a sign of success and respect (Guffey et al, 2010). Indian and Middle Eastern cultures consider the left hand as unclean where as in Europe and USA this is not the case. The list of cultural differences in non-verbal communication is quite long. It is quite impossible to learn them all. What a successful businessman usually does is to read up and understand these differences before a meeting or a trip to a country outside his own. The importance given to non-verbal communication does not make verbal communication any less important. In a highly technologically savvy world a lot of the communication takes place just verbally through letters, faxes, emails and chats. Hence having a good vocabulary and the good sense to use it properly is very essential. Similarly, cultural differences creep in for verbal communication as well. For example, the Americans generally tend to keep their business letters short and to the point and do not favor the use of poetic language, where as the French use a certain extend of poetic language even in their formal letters (Chaney and Martin, 2007). These differences exist from country to country not only in the style of communication but also in formats of letters, emails and other forms of written communication. A clear understanding of these differences will make it easier to infer the written communication more clearly and accurately. In case of oral communication it is highly a ppreciated by people from other cultures if the person is able to at least greet in their local language. While dealing with other cultures it always helps to speak in short and clear phrases and check back with the person with regard to the level of understanding. But any sort of communications effectiveness also depends on the medium used. Communication Medium Just like words and gestures, the medium used for communication plays an important role in the whole process of making it effective. Before selecting a medium for communication it is essential to figure out the importance of the communication and the extent of its reach. A message that has to go to the whole organization cannot be communicated by a face to face discussion. It needs to be done either by means of a group email or memo or though public address. It is also essential to have a mental picture of the reaction of the receiver from the communication. Some things that are sensitive in nature may need to be communicated by a one on one meeting and not through an email. To communicate to the masses, companies generally rely on advertisements. The medium used can be the new papers, television and radio, door to door, billboards or even flyers. This has to be done after a lot of planning and study or else there is very chance the advertisement will not appeal to the public. It is essential to make sure that it does not contain any material that may be offensive to one class of people or which may be considered immoral in one country. The person carrying the message is also of key importance in mass communication. For example, Madonnas hit number Like a Prayer was used by Pepsi in its commercials which aired during family oriented programs. But when the real video, which was highly graphic came out, Pepsi was threatened with boycott and hence had to yank the commercial (Forbes, 2007). Communication Gone South When there is a discussion about effective communication it is also important to get an inkling about things that has not gone so well due to wrongful communication in the business world. When Nardelli took over as CEO of Home Depot, there was almost immediate demoralization of the employees and which in turn led to consumer dissatisfaction and complaints. This was all caused by his communication style which was commanding and which was not acceptable to the new breed of people. He also managed to infuriate the shareholders with his arrogance (Bloomberg Businessweek, 2007). This is a classic example of poor communication skills causing negativity in the business. An American ad company took down a large billboard which was found offensive by African-Americans due to the message in it (Bloomberg Buisinessweek, 2011). These are just two examples of the effect of bad communication. There are many more that have led to people losing jobs, companies losing market share, employee unrest an d even companies going out of business. It can thus be said that effective communication is the essence of every businesss success. There is a great need to have the skills to communicate successfully and if such a skill is not inherent, it is essential to acquire it. This can be done by having a clear understanding of the steps involved, the medium used and learning to used words and expressions in a very controlled and thoughtful manner. Conquering the business world is much easier with effective communication. Resources Chaney Lillian H and Martin Jeanette S. (2007), Intercultural Business Communication, Pearson Prentice Hall. Guffey Mary Ellen, Rogin Patricia and Rhodes Kathleen (2010), Business Communication Process and Product, Nelson Educations Ltd. Krizan A. C., Merrier Patricia, Logan Joyce P. and Williams Karen Schneiter (2008), Business Communication, Thomson South-Western. Murphy Herta A, Hildebrandt Herbert W and Thomas Jane P (2009), Effective Business Communication Seventh Edition, Tata Mcgraw-Hill. Nussbaum Bruce (2007), Lesson from Home Depots Bob Nardelli Why Command and Control is so Bad, Bloomberg Businessweek, 4th January 2007, Available at http://www.businessweek.com/innovate/NussbaumOnDesign/archives/2007/01/lessons_from_home_depots_bob_nardelliwhy_command_and_control_is_so_bad.html Salazar Christian (2011), Ad Company Pulls NYC Anti-abortion Billboard, Bloomberg Buisnessweek, 25th February 2011, Available at http://www.businessweek.com/ap/financialnews/D9LJK5T01.htm Stuart Bonnye E, Sarow Marilyn S. and Stuart Lawrence (2007), Integrated Business Communication in a Global Market Place, John Wiley Sons Ltd. Trout Jack (2007), Celibrity Endoresements Gone Bad, Forbes, 13th September 2007, Available at http://www.forbes.com/2007/09/12/jack-trout-marketing-celebs-oped-cx_jt_0913trout_slide_19.html

Blocking & Filtering Essay -- essays research papers

"Any content-based regulation of the Internet, no matter how benign the purpose, could burn the global village to roast the pig." U.S. Supreme Court majority decision, Reno v. ACLU (June 26, 1997) Blocking and filtering software for the Internet is one of the most hotly debated topics regarding free speech and the Internet. Many have criticized blocking software for being both under and over inclusive, and others have argued that blocking software should not be used at all in public institutions such as libraries and schools. On the other side, supporters of blocking software claim that is a legitimate method to regulate access to "inappropriate" material on the Internet, especially access for minors. But, before we begin to look at these debates directly, we have to examine how the different types of blocking software available work. Nearly all blocking software contains several features that enable the user to customize it for their particular preferences. Users can set the particular levels and/or categories they want the software to screen. So, for example, a user could instruct his browser to block all nudity and sex acts, but still allow sex education and intolerance, while another users could do the opposite. Another common feature is the ability to unblock particular web sites when they are blocked. So, if a user was attempting to access the CNN web site, and it was blocked because it contained, for example, the Starr report, the user could unblock it. A final common feature of most blocking software is that it can be turned on and off for particular users on a particular machine, so that parents can turn the software on when their children are using the computer, but allow themselves unlimited access. Blocking software works in several major ways: blocking by word, blocking particular sites, blocking all sites except those on a "white list," and blocking by preset ratings. Most of the first blocking software worked by blocking words; the software would scan web sites for certain, unacceptable words such as "breast" or "sex." This type of software was often ridiculed, because it is ridiculously over broad, for example blocking sites on breast cancer or news sites about the President. In addition, this type of blocking has the disadvantage of not being able to scan pictures for unacceptable m... ...ts computers. Representative Bob Franks of New Jersey introduced a similar bill in the House, dubbed the "Safe Schools Internet Act of 1999". In addition, the constitutionality of library filters has been, and continues to be, litigated in several cases. All cases decided to this point have declared mandatory filters on all library computers to be unconstitutional. Many argue that the PICS system is the best way to provide for parental empowerment in order to manage their children's internet use. These people point out that, at least for now, the PICS system is voluntary and that third parties can rate sites. The rating systems used in conjunction with PICS establish a uniform standard that parents can rely on, instead of the opinions of software companies' list makers. The purpose behind Internet filters is to provide parents, educators and other with an effective tool to protect minors from harmful material through their computers. At first blush they appear to be a simple technological fix to the problem of indecency on the Internet. However, this simple solution has touched off a firestorm of controversy, which show no signs of cooling off in the near future.

Balance Sheet and Income Statement Commentary Essay

On JB Hunt’s balance sheet for 2011 lists current assets of $513,542,000 and current liabilities of $438,515,000, yielding a current ratio of 1.17, which indicates the company, has $1.17 of current assets for every $1 of current liabilities. The previous year 2010, the current ratio was 0.91. This shows a 29% increase in the current ratio over the previous year. An organization with a current ratio of 2 or higher is usually viewed by lenders to be a safe risk for short-term credit. Based on the 29% increase in current ratio, JB Hunt is in a better position to obtain short-term financial than it was in 2010. However, it is still below the benchmark of 2 that lenders feel to be a safe risk. Under the economic circumstances of the past five years, lenders may take into consideration other factors such as comparing JB Hunt’s current ratio to that of other competing trucking companies. JB Hunt’s quick ratio for 2011 is 0.95 and for 2010 was 0.70. A quick ratio or â₠¬Å"acid-test† measures cash, securities, and accounts receivables of a company in comparison to its current liabilities. The quick ratio is especially important to companies that have a history of challenges with converting inventory into cash quickly. This difficulty could interfere with the company’s ability to pay its short-term debt. A quick ratio between 0.50 and 1.0 is typically perceived as satisfactory, but with a shadow of potential cash-flow problems. JB Hunt’s quick ratio improved by 36% over the previous year, which indicates the company, has improved its ability to meet its short-term obligations. JB Hunt’s debt to stockholders equity ratio for 2011 is 299% and 242% for 2010. This ratio evaluates the extent to which the company relies on borrowed money for its operations. A ratio over 100% indicates a business has too much debt and not enough equity to pay off the debt if they suddenly needed to do that. With a debt to equity ratio of 299%, JB Hunt has a significantly high level of debt when compared to its equity. Investors and lenders would most likely view the company to be too risky to either invest in or to lend money to. JB Hunt’s basic earnings per share ratio for 2011 is 1.07 and 0.79 for 2010. This ratio indicates the amount of profit the business earned for each share of outstanding common stock. The earnings per share ratio reveal earnings that potentially stimulate the growth of a company and provide funds, which can be distributed as a dividend to stockholders. JB Hunt’s basic earnings per share increased by 35% over the previous year, which indicates the company has money to reinvest to ignite further growth. JB Hunt’s return on sales ratio for 2011 is 94% and 92% for 2010. This ratio indicates if the company is keeping pace with or exceeding its competitors in producing income from sales and services. JB Hunt increased its sales ratio by 2% over last year. A 94% sales ratio is an extremely high number compared with the other three companies analyzed for this assignment. To determine how competitive this ratio is with the ratios of other trucking companies would require additional research and analysis of more companies, which is outside the scope of this assignment. JB Hunt’s return on equity ratio for 2011 is 45% and 35% for 2010. This ratio assesses risk by indicating how much a company earned for each dollar invested by shareholders. JB Hunt’s equity ratio of 45% is a profitable ratio especially since investors consider a ratio over 15% to be a reasonable return. In addition this ratio is an increase of 29% over the previous year. UFP Technologies (Plastics manufacturing) The 2011 balance sheet for UFP Technologies lists current assets of $58,040,394,000 and current liabilities of $9,465,304,000, yielding a current ratio of 6.13, which indicates the company, has $6.13 of current assets for every $1 of current liabilities. The previous year 2010, the current ratio was 47.62. This shows a significant increase in the current ratio over the previous year, which is due to assets acquired in 2010 due to an acquisition. An organization with a current ratio of 2 or higher is usually viewed by lenders to be a safe risk for short-term credit. Based on a current ratio that is more than 3 times what is considered to be a safe risk, UFP Technologies seems like it will have no trouble obtaining short-term credit should the need arise. UFP Technologies’ quick ratio for 2011 is 4.80 and for 2010 was 36.12. This company has an outstanding quick ratio that is 4 times what is typically perceived as satisfactory. Based on this ration UFP Technologies should have no problem with cash flow or with paying its short-term debt. UFP Technologies’ debt to stockholders equity ratio for 2011 is 29% and 38% for 2010. This ratio indicates that the company has a low percentage of debt compared to its equity and does not rely on borrowed money to run its operations. Investors and lenders would most likely view the company to be a safe investment or a safe company to lend money to on a short-term basis. UFP Technologies’ basic earnings per share ratio for 2011 is 0.77 and 0.72 for 2010. The company’s basic earnings per share increased by 7% over the previous year, which indicates the company has some money to reinvest for further growth. UFP Technologies’ return on sales ratio for 2011 and 2010 is 12%. There was no change in this ratio from the previous year. This ratio indicates the company may not be keeping pace with its competitors in producing income from sales and services. UFP Technologies’ return on equity ratio for 2011 is 17% and 18% for 2010. This ratio assesses risk by indicating how much a company earned for each dollar invested by shareholders. UFP Technologies’ equity ratio of 17% is a profitable ratio especially since investors consider a ratio over 15% to be a reasonable return. However, the ratio decreased by 5.5% over last which may be upsetting to shareholders who are looking for an increase in this ratio year after year and not a decrease. United Natural Foods, Inc. (Specialty food stores) United Natural Foods’ balance sheet for 2011 lists current assets of $8,444,492,000 and current liabilities of $463,421,000, yielding a current ratio of 18.22, which indicates the company, has $18.22 of current assets for every $1 of current liabilities. The previous year 2010, the current ratio was 1.37. This shows a 1,229% increase in the current ratio over the previous year. An organization with a current ratio of 2 or higher is usually viewed by lenders to be a safe risk for short-term credit. With a current ratio of 18.22 United Natural Foods would definitely be view favorably by lenders if the need arose to seek short-term credit. United Natural Foods’ quick ratio for 2011 is 0.59 and for 2010 was 0.44. The quick ratio is especially important to companies that have a history of challenges with converting inventory into cash quickly. A quick ratio between 0.50 and 1.0 is typically perceived as satisfactory, but with a shadow of potential cash-flow problems. Althoug h a quick ration of 0.59 is an improvement over last year, this number is still low and indicates United Natural Foods may experience financial difficulty, which could interfere with the company’s ability to pay its short-term debt. United Natural Foods’ debt to stockholders equity ratio for 2011 is 61% and 98% for 2010. This ratio evaluates the extent to which the company relies on borrowed money for its operations. A ratio over 100% indicates a business has too much debt and not enough equity to pay off the debt if they suddenly needed to do that. With a debt to equity ratio of 61%, which is a decrease of 37% over the previous year, United Natural Foods has significantly decreased its dependency on borrowed money to fund its operations. This makes the company more appealing to either investors or lenders since the reduction in this ratio indicates the company is less of a risk than it was a year ago. United Natural Foods’ basic earnings per share ratio for 2011 is 0.80 and 0.79 for 2010. This ratio indicates the amount of profit the business earned for each share of outstanding common stock. The company’s basic earnings per share increased by 1.2% over the previous year, which indicates th e company is moving in the right direction toward increasing the earnings per share so that it can reinvest in the company and grow the company in the future. This percentage is actually a good indicator of grow considering the state of the economy over the past 5 years. United Natural Foods’ return on sales ratio for 2011 and 2010 is 3%. This ratio indicates the company is maintaining the status quo and produced the same amount of income from sales and services this year that it did last year. This could be due to the volatile economic conditions preventing new customers from shopping at United Natural Foods because they need to find way to cut costs. United Natural Foods’ return on equity ratio for 2011 is 9% and 11% for 2010. This ratio assesses risk by indicating how much a company earned for each dollar invested by shareholders. United Natural Food’s equity ratio for 2011 decreased by of 2%, which is a disappointing number for shareholders. Investors consider a ratio over 15% to be a reasonable return. Wells Fargo (Mortgage Company) Wells Fargo’s balance sheet for 2011 lists current assets of $1,313,867 million dollars and current liabilities of $920,070 million dollars, yielding a current ratio of 1.43, which indicates the company, has $1.43 of current assets for every $1 of current liabilities. The previous year 2010, the current ratio was 1.48. This shows a 3.4% decrease in the current ratio over the previous year. An organization with a current ratio of 2 or higher is usually viewed by lenders to be a safe risk for short-term credit. Based on the current ratio, Wells Fargo is a risky company for any lender. Under the economic circumstances of the past five years, lenders may take into consideration other factors such as comparing Wells Fargo’s current ratio to that of other competing companies. Wells Fargo’s quick ratio for 2011 is 0.07 was 0.11. A quick ratio or â€Å"acid-test† measures cash, securities, and accounts receivables of a company in comparison to its current liabilit ies. A quick ratio between 0.50 and 1.0 is typically perceived as satisfactory, but with a shadow of potential cash-flow problems. Wells Fargo’s quick ratio is 0.43 points below the minimum level of satisfactory. This company is severely at risk of not being able to convert inventory into cash quickly and may end up defaulting on its short-term debt. This is a risky company for investors and lenders. Wells Fargo’s debt to stockholders equity ratio for 2011 is 827% and 884% for 2010. This ratio evaluates the extent to which the company relies on borrowed money for its operations. A ratio over 100% indicates a business has too much debt and not enough equity to pay off the debt if they suddenly needed to do that. With a debt to equity ratio of 827%, Wells Fargo has an astronomical level of debt when compared to its equity. Investors and lenders obviously view this company as a business to avoid. Wells Fargo’s basic earnings per share ratio for 2011 is 1.50 and 1.18 for 2010. This ratio indicates the amount of profit the business earned for each share of outstanding common stock. The earnings per share ratio reveal earnings that could potentially stimulate the growth of a company and provide funds, which can be distributed as a dividend to stockholders. Wells Fargo’s basic earnings per share increased by 27% over the previous year, which indicates the company may have some money to reinvest back into the company for growth. Wells Fargo’s return on sales ratio for 2011 is 48% and 36% for 2010. This ratio indicates if the company is keeping pace with or exceeding its competitors in producing income from sales and services. Wells Fargo increased its sales ratio by 12% over last year. A 48% return on sales ratio is a high number. This ration indicates that the company is making strides to be competitive again. Wells Fargo’s return on equity ratio for 2011 is 11% and 10% for 2010. This ratio assesses risk by indicating how much a company earned for each dollar invested by shareholders. Investors consider a ratio over 15% to be a reasonable return. A ratio of 11% is disappointing to investors. However, it is a slight improvement over the previous year. So the company may be working on pulling itself back up and learning how to become profitable and attractive to lenders and investors once again. References Raibom, C.A. (2010). Core Concepts of Accounting (2nd ed.). : John Wiley & Sons Inc.. Annual Reports, http://www.sec.gov, date retrieved 06/28/2012

Psychological Disorders A Psychological Disorder

Psychological disorders are often a taboo subject in our society. Many find themselves to be the subject of ridicule and/or a social pariah from their peers at the simple hint of a mental disorder. This stems largely from simple ignorance to the cause and actual effects of the problems. Many of the same people that spend most of the day complaining about others that have psychological disorders could potentially find themselves and their behavior defined as such. Psychological disorder are an, â€Å"ongoing patter of thoughts, feelings or actions that are deviant, distressful and dysfunctional.† (Comer, 2004). Deviancy is defined as being different from other people who share your culture. For behavior to be distressful it must distress either the individual or others around the individual. Finally behavior must cause dysfunction in the individuals’ daily life. 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